About Terhab
OUR
STORY
Terhab is a Saudi company that is specialized in Customer Experience and Business Attribution for private and public sectors, by designing and operating end-to-end CX solutions, throughout the customer journey, prior, during, and after sales.
We are determined for a specific purpose to contribute in achieving highest standards of welfare for the Saudi society, by delivering optimized added value in the CX field to achieve excellence, in-correlation to upmost customer satisfaction.
Terhab Is a subsidiary of SMASCO group which was established in 2012 with a fully paid up capital of 400 million SAR and 2 billion SAR total revenue for the year of 2020.
MISSION
MISSION
VISION
To become the first innovative partner that provides smart and intergated CX solutions in GCC.
VALUES
Partnership for Life
We believe in fruitful and enduring relationships with our stakeholders, employees, customers, suppliers and communities.
Happy Connections
We strive to make our stakeholders happy as they all contribute to our organizational success.
Passion of Saudi Youth
We host a warm incubator for achievers, go-getters and hard workers.
Digital Transformation
We continuously encourage organizations to adopt digital solutions into all areas of business to derive added value.
Organic Growth
We strive to learn and develop to achieve greater accomplishments.
FACTS & FIGURES
85%
Customer Satisfaction
+14
Speaking Languages
+6 M
Handled Calls
+2 M
Handled Complaints
+20 M
Customer Touch Points
+200
Frontliners
+200 K
Customer Visits
+2 M
Surveys
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